If you need email to route via Office 365 instead of our StackMail platform, you can use our one-click record addition tool from within Manage DNS. To use this tool: Head to Manage Hosting and select Manage on the hosting package Select Manage DNS within the package Select Office 365 Mail from the dropdown box under Preconfigured Settings. This will add the correct records […]
Receiving a ‘mailbox does not exist’ message can indeed be frustrating. We understand how concerning this can be, especially when you’ve just set up a new mailbox. The good news is that this is usually a temporary issue that will resolve itself shortly. When you create a new mailbox, there are a few things to […]
Adding an email signature to your Microsoft Outlook emails is a straightforward process. Follow these guided steps to set it up: Step 1: Open Outlook 1. **Launch Outlook** on your computer. Step 2: Access Signature Settings 1. **Click on ‘File’** in the top left corner of the window. 2. In the menu that appears, select […]
It’s simple and fast to set up your stack mailbox in Outlook. We employ ‘autodiscover’ technology, which implies that with only an email address and password, Microsoft Outlook can usually create your account for you. Automatic Outlook Setup In MS Outlook, choose the File tab Under Account Information, click on Add Account On the Auto Account Setup page, enter […]
Setting up email on your iPhone or iPad is a straightforward process that can be completed in just a few steps. Whether using a personal email account or setting up an email for business purposes, following this guide will help you get your email configured quickly and efficiently on your Apple device. Here’s how to […]
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP. We impose a limit of 8,000 messages per e-mail address per 24 hours. The […]
An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the original mailbox being migrated. For an average size mailbox of 1-2Gb, an email migration will usually take 30 minutes.
No. The Roundcube one-click install provides a separate installation of Roundcube for you to manage, send and receive emails. This won’t affect the standard stackmail.com webmail application. As third-party software, we can’t help with the customization of this software, but it can be used to create a more bespoke webmail client. Our one-click install for Roundcube is […]
A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam from being sent from our network, the ‘Sender’ address for your message must match the domain name of the website used to send the message. If this header is set to a […]
When a new mailbox has been set up, the sending is limited to 50 per day for 7 days. This is actually an abuse rule to prevent new mailboxes from being set up and used immediately to send out high volumes of spam emails. To preserve the reputation of the platform and protect mail being sent […]