When you lose your login details, you can manually go through your StackPanel database and set a new username and password. This guide below will help you accomplish this:
1. Open your Intek Host StackPanel and single-click on your File Manager (which is usually located on the Web Files tab).
2. Next open the public_html folder (or the folder of the domain name you want to access its database)
3. Next scroll down till you locate this file name: wp-config.php
4. Double-click to open that file in the file editor and carefully look for the Database Name as seen below: define(‘DB_NAME’, ‘wordpress-3530333903b3’);
Copy and save the Database name somewhere safe, and now close the file editor.
5. Now navigate back to the server area and scroll down to Web Tools and open MySQL Databases:
6. Next, scroll down to manage MySQL Databases. Now with the Database name I got from step 4:: define(‘DB_NAME’, ‘wordpress-3530333903b3’); click on Options under the Actions tab that corresponds to the Database name circled, and choose Sign In:
7. The page will open a new tab into the MySQL Databases section as seen below. Click on the particular database name you got from the wp-config.php that corresponds to the WordPress installation you want.
8. Now click on Users to open the list of all users registered on that WordPress website. Now look for the :
In this example, we have only one user who is the Admin as well. Now click on Edit to make changes to something you can easily remember:
9. Now edit the username -1 and password – 2 and then choose the password type as MD5 – 3. Copy the username and the password to a safe place and then scroll down to the bottom and click on “Go” to save the changes made.
10. Now with these changes made, you should be able to open your WordPress Admin dashboard with the new username and password.
As always, kindly chat with our Intek Geeks if you encounter any issues along the way.