Receiving a ‘mailbox does not exist’ message can indeed be frustrating. We understand how concerning this can be, especially when you’ve just set up a new mailbox. The good news is that this is usually a temporary issue that will resolve itself shortly.
When you create a new mailbox, there are a few things to keep in mind. First and foremost, the mailbox password changes, webmail access, and the ability to send and receive emails via a mail client are all immediately available once the mailbox has been created. You can log in to your webmail and send out emails without any delay.
However, it’s important to note that it can take up to 30 minutes for our Mail Exchange (MX) servers to fully recognize and accept new emails for your newly created mailbox. During this initial period, you might encounter a “Mailbox does not exist” bounceback message if someone tries to send an email to your new address. This is a standard process and should not be a cause for alarm.
The bounceback message occurs because the MX servers are still updating their configurations to include your new mailbox. This update process ensures that all incoming emails are correctly routed to your new address. Within approximately 30 minutes, this configuration will be complete, and the MX servers will begin accepting emails for your new mailbox.
If you receive the “Mailbox does not exist” error within this 30-minute window, rest assured that this is expected behavior. It does not indicate any problem with your mailbox setup. Simply wait for the MX servers to finish updating their configurations. After this short period, your mailbox should start receiving emails without any issues.
In summary, patience is key. Give it a bit of time, and everything should resolve itself. If the issue persists beyond 30 minutes, you may want to reach out to our support team for further assistance.