Receiving a ‘mailbox does not exist’ message can indeed be frustrating. We understand how concerning this can be, especially when you’ve just set up a new mailbox. The good news is that this is usually a temporary issue that will resolve itself shortly. When you create a new mailbox, there are a few things to […]
Email Account Limits The following limits apply to all messages sent via authenticated SMTP. This will primarily be used for email sent via a mail client, but can also include mail sent via your website if configured to send via SMTP. We impose a limit of 8,000 messages per e-mail address per 24 hours. The […]
An email migration will usually take about 30 minutes to complete. However, this can vary depending on the size of the original mailbox being migrated. For an average size mailbox of 1-2Gb, an email migration will usually take 30 minutes.
No. The Roundcube one-click install provides a separate installation of Roundcube for you to manage, send and receive emails. This won’t affect the standard stackmail.com webmail application. As third-party software, we can’t help with the customization of this software, but it can be used to create a more bespoke webmail client. Our one-click install for Roundcube is […]
A common reason for this relates to the address not matching your site domain. To help improve email deliverability and help prevent spam from being sent from our network, the ‘Sender’ address for your message must match the domain name of the website used to send the message. If this header is set to a […]
When a new mailbox has been set up, the sending is limited to 50 per day for 7 days. This is actually an abuse rule to prevent new mailboxes from being set up and used immediately to send out high volumes of spam emails. To preserve the reputation of the platform and protect mail being sent […]
SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of email systems use SMTP to send messages from one server to another. Messages can then be retrieved using an email client using an email download protocol such as IMAP or POP3. SMTP also delivers email from a […]
POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails to your local email client from a remote server. POP3 downloads mail from the server and often deletes it on the server after it has done so. This means that depending on when your mail client checks for […]
IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an email client on a remote server. IMAP is suited for people who want to receive email on more than one device, which nowadays is most people who carry a smartphone. IMAP stores emails on remote servers – rather […]
Email forwarding refers to the operation of re-sending an email message delivered to one email address to a possibly different email address. There are two types of email forwarding. Individual email forwarding and catch-all forwarding. Individual email forwarding lets you create an email address that does not have a mailbox or apply forwarding to an […]